Frequently Asked Questions
Everything you need to know about your daily fuel.
How soon will my coffee ship after ordering?
We roast in small batches to ensure maximum freshness. Orders are typically processed and shipped within 1-2 business days.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum flavor longevity or choose from various grind settings tailored for Drip, Espresso, or French Press.
What is your return policy on coffee beans?
Since coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a resolution.
How should I store my coffee to keep it fresh?
To maintain the 'Dark Matter' profile, store your beans in a cool, dark place in an airtight container. Avoid the fridge or freezer, as moisture can compromise the flavor oils.
Do you offer international shipping?
Yes, we ship our blends worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I manage or cancel my coffee subscription?
Absolutely. You can pause, skip, or cancel your subscription at any time through your account dashboard without any hidden fees.